The best way, in my opinion, to get through a day is to focus on little wins. Yesterday’s win was a hug from a customer at the library. It doesn’t sound professional I know, but sometimes, to get through a day, one needs a hug. This particular woman needed a hug. And me, a public library worker was there to give her one.
She came up the stairs, somewhat distraught, very anxious, with a piece of paper which had call numbers of certain books that she needed. I took her to the particular section and asked her a few more questions about what she was researching. She did not even know where to begin her research to find information about her needs. I left her looking at the books, went back to my computer, came back with more information on her topic. As she took the papers from my hand, tears glistened in her eyes. “This is a gift. Public libraries are gifts. I wish I could give you a hug.”
We both had masks on. And I hesitated a bit – Covid, professionalism….But then I thought “To heck with it.” I gave her a hug. She asked my name. She told me hers. I wished her luck because she will need it. And she left.
My day got a whole lot brighter. I had my win for the day.