Ignorance, insensitivity or microaggression?


At the call center of our library, the conversation went like this:

Customer: You have a sweet accent. Where are you from?

Me: Thanks. I am from India.

Customer: Which part, North or South?

Me: I am from the east, Calcutta.

Customer: Ah, you mean Kolkata. It is called Kolkata, right?

Me (a little excited): Yes, Kolkata. Have you ever been?

Customer: No. Now, do you still throw your dead bodies in the water?

Since I have been in this country, I have been asked if I went to school on an elephant or if tigers roamed in our streets, but this was new.

Me: That is not the norm, sir. The dead bodies are either cremated or buried depending on the beliefs of the dead person. However, India is a huge complex country. There may be bodies that are put in the water but those cases are exceptions.

At this point, the conversation shifted to pre independent India and for some strange reason, my father. The next question was:

Customer: So did your father know Gandhi?

Me: My father was a little child when India got its independence.

He asked where my father was. I told him he died of Covid this year.

Customer: So did you take his body to Varanasi? Don’t you go to heaven if you are cremated in Varanasi?

At this point, I asked if there was anything else I could help him with since I had other calls coming in. I had helped him already with research questions before the topic of my ‘sweet accent’ came up which was followed by deluge of questions about India.

Later, I thought about the conversation and his questions. There was no intention to hurt me or malice behind those queries. He was an older man who wanted to exhibit his book read knowledge about India. Yet the questions reeked of microaggression. So what was it? Ignorance, insensitivity or microaggression?

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Microaggressions


First off, I feel so naïve about this blog I wrote in 2014:

https://what-mama-thinks.com/2014/06/27/racism/

Some aspects of it are true though. I still can not think of a single incident where I was discriminated against for being a brown woman. I guess I am just lucky. I also have closeness to white privilege being married to a white man. As race talks unfolded in recent years, especially after the tragic murder of Mr. Floyd in 2019, the protests against systemic racism over the summer of 2019 and conversations about racism in my own work place and family, I had time to analyze my personal experiences as a person of color in United States. I have experienced microaggression several times over the years, I simply did not have a name for it. The conversation where microaggression was directed at me left me with an uncomfortable feeling, a sadness and yes, a little angry. I could not pin point what it was. I was almost relieved when there was a name for it. I could say in my head, “Ah, so that is what it was! Microaggression!” A name to that kind of behavior somehow equipped me to deal with it better. Most of the microaggression that I experienced were not intended to hurt me, they generated from ignorance perhaps. And when you take out the intentionality from the words, it becomes a learning moment for the one who uttered them and teaching moment for the one who was at the receiving end of it. Of course, learning can only happen when both parties are willing to listen and speak up respectively. Once I discovered the term, I started speaking up when I encountered microaggression and people I am around on a daily basis, listened. I also self analyzed and learned what not to say to someone that might come off as microaggression. Personally, it was both a teaching moment as well as a learning moment. In my early days in this country, however, I have had aggressive comments directed at me with intentionality to make me feel bad about where I come from and the backwardness of my being because I come from a developing world. I think of those comments now. I wonder why those comments were made. Do people say them to feel superior at the cost of others or truly want to hurt others? I wonder how one feels when their words have hurt other human beings? Is it kind of a ‘high’ like sugar high? Does a ‘low’ come after?

In the blog written in 2014, I wrote I do not see color. I don’t think that is true. I have been extremely conscious of a person’s color in these days. And that has been a progression in my perception of another human being. As a newbie to this country, with only an overview of the history of slavery and white dominance in the Western world, I saw people’s color of course, but I did not comprehend the deep connotations of what experience the person had and/or continues to have due to his/her skin color. Now I am aware. Books on race, conversations, films, webinars – all have helped in raising my awareness about racial inequality.

I have read quite a few books, both fiction and non fiction, on race, inequality, microaggression over the last several months. As I said before, they all helped in my growth but one book that truly made me aware of other people’s experience because of their ‘otherness’ is Yes, I am Hot in This: The Hilarious Truth about Life in a Hijab by Huda Fahmy. I commend this short book to everyone who wants to know more about some experiences of the ‘other’ and examples of microaggression.