As an Instructor and Research Specialist at the library I work for, I have been shushed by customer before. I have a loud laugh and I was laughing loudly with some fellow loud laughers on the floor of the library. A man came up to us and reminded us that this was a library. Shh……We were duly chastised and left the area giggling like teenagers. I am not talking about that kind of shame in this blog.
I opened my email one day at work to find an email from a colleague saying a certain customer was enquiring after me since he has not seen me at the gym for a while. I fell off the wagon for a long while leading a sedentary life on my couch with a book in my hand. I did go for walks but not regularly. Life just seemed bleak and I lacked motivation to do much. When I read that email, I felt a twinge of annoyance and also laughed a little. I didn’t think much of it. I did see this customer at the gym when I frequented the place regularly. We always said hello. I introduced him to my husband and he introduced us to his wife. Then I stopped going and looks like he noticed my absence.
At the beginning of December, I went to the gym. The first step toward going is hard. I didn’t want to but the customer’s enquiry shamed me into it (kind of). I knew exercising is good for me and it was sheer laziness that was preventing me from doing more for my health. On the first day I did not see the customer. I was a little disappointed as I wanted him to know I came to the gym because he nudged me. On the second day, I saw him and waved from the elliptical machine. He came over with a big smile. “You came?” he said.
“Did you sign up for 12 days of fitness? You get a free t-shirt. You should sign up.”
Groan. What is that?
“Errrr, maybe.” I huffed and puffed.
Before leaving, I asked the trainer about it. He said we can work out for 12 days in the month of December and after 12 days we get a free t-shirt. The days of workout do not have to be consecutive. So I signed up. Not because of my health but I love free t-shirts. Once I signed up, I was committed. I am very goal oriented. Once I had a goal I knew I had to fulfill it. So I kept going back and I started seeing a difference in my energy and a tad difference in my body as well as mental health.
I got my free t-shirt.

Later in the month, I saw the customer at the library. I went to him and thanked him for shaming me into going to the gym. I have been going regularly and also got my t-shirt. He laughed and said that they missed us at the gym. Nobody knows me at the gym, so no one missed me. He is just a sweet person.
I have now made it my goal to go to the gym at least 12 days in a month. I have even printed out a calendar to put up on my refrigerator to check mark the days I go. A visual reminder, for me, is important for accountability and satisfaction.
Lastly, I will say this again – public libraries change lives. The catalyst for those changes may be librarians, library workers, or customers.



